Bookings are made by appointment only, scheduled at the time or by phone. Evening appointments are extremely popular so you will probably need to book ahead, however sometimes it is possible to make a last minute appointment due to a cancellation so it’s always WORTH A TRY!
Missed appointments – when you book your appointment with us, that time is set aside for you and ONLY you. We never double book and try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.
Please understand that we only get paid when we deliver a service, therefore missed appointments are costly for us and prevent us from offering your space to other clients.
That said our policy is simple. If you don’t show up for your scheduled appointment and have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment.
Cancellations – in the event you are unable to keep your scheduled appointment with us, please contact us at least 24 hour prior to your appointment. If you don’t reach us please leave a message on our voicemail otherwise the above policy will applied.
Note: We recognise that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergency…) and so the therapist, at his or her discretion, may make an exception to above policies on those rare occasions.